ColibriArt

 

QUALITY CERTIFICATE – WARRANTY CERTIFICATE

Colibri Art Ltd certifies the quality for the products you will find on our website and accordingly with the description and specific elements described, exactly as presented (on the products page)

This warranty only includes the certification that the products are made of silver with 92.5% purity and are hallmarked or endorsed, and will not change their properties when handled properly, as described in the Instructions and Useful Information.

The warranty period is for 30 days starting from the delivery date of your order, for material or manufacturing deficiencies and for other deficiencies not attributable to the Customer.
Your consumer rights will not be affected by warranties offered within www.colibriart.co.uk.

DECLARATION OF CONFORMITY

The silver jewellery being sold by Colibri Art Ltd is verified and certified with a purity of silver of 92.5%. Although the products have not been designed and built for a certain average lifespan, Colibri Art states that they can maintain their functionality for a long time if the Terms and Conditions are met.

ColibriArt.co.uk customers can return the purchased products within 30 days of receiving them without penalty and without invoking any reason. The return of the products will be made under the terms and conditions of the Return Policy.

IMPORTANT NOTE:

The terms and conditions present on www.colibriart.co.uk, as well as the information in the Instructions and Useful Information chapter , are mandatory. Please read them carefully to be able to fulfill them.

The Customer cannot request a replacement of the jewellery due to losing/falling gems.
Natural stones/gems can have small differences and imperfections of color or cracks, these are not defects, it is their natural appearance.
This warranty does not cover damage to the product / jewellery due to non-compliance with the instructions provided in the chapter Instructions and useful information; accidents, negligence, improper use of the product / jewellery or other factors not related to material or labour defects.

No warranty will cover the damages to the product caused by actions / inactions which are not allowed such as: sports, professional or domestic activities; transportation; manipulation; exploiting behavior; storage; unauthorized cleaning, maintenance and repair; failure to comply with the present terms and conditions; exposure of the product to wear or aging, to expose to destructive environments that prematurely wear/tear the product; such as: dust, smoke, fire, steam, acid rain, chemicals. Or such as: caustic substances, solvents, bleaches, petroleum products, adhesives, acids, salts, cosmetics or cleaning products, chlorine or chlorine-containing substances, including water containing them.

In case of defects occurring during the warranty period please send the defective product to Colibri Art Ltd. The customer will have to send the product, warranty certificate and invoice details.

Deadlines:

The time limit for a warranty settlement is maximum 15 days from the receipt of the product. Any repairs to the products within the warranty period will be carried out free of charge or will be replaced, if it is confirmed that a material or labor defect was the cause of such deterioration, rather than the misuse of the jewellery. In case of replacement, we can not guarantee that the same model will be available for delivery. If that particular model is not available, a similar model of your choice with an equivalent value will be delivered.

Service repairs for cases not covered by the warranty such as jewellery damage due to failure to comply with the instructions provided in the chapter Instructions and Useful Information, accidents, negligence, improper use or other factors not related to defects in material or workmanship will be invoiced to the Customer.

INSTRUCTIONS AND USEFUL INFORMATION

We recommend that you keep the jewellery away from shocks/knocks, gently open the bracelets, earrings, necklaces, chains etc.
It’s compulsory for jewellery to be taken off before bedtime; before bathing; to wash the dishes or before any other similar activities. Protect jewellery from contact with water, detergents, cosmetics and chemicals, to avoid losing parts attached to the jewelry (precious and semi-precious stones, zirconium crystals, rhinestones); as well as the wear of parts that have natural leather or other materials!

Jewellery that contains rubber parts loses its elasticity if it comes in contact with cosmetic sprays. Or with any other chemical product. Materials of organic nature, pearls, corals, shells, sap, are sensitive to cosmetic and petrochemical products. Jewellery with semiprecious stones, necklaces will not be worn during sleep, to avoid accidental damage or strangulation.
Keep jewellery out of the reach of young children.

It is compulsory for jewellery to be taken off before working with various chemicals. This should be done in order not to change its color and not to damage the surface layer. Jewelry will not be worn during physical contact activities or any other activities that result in heavy sweating. This is necessary to avoid damaging the surface layer, detaching parts or removing the surface layer of the jewelry.

Good to know:

Jewellery exposed under water, acetone or other liquids will cause the stones to disintegrate. Also, do not use perfumes or hairspray in the vicinity of jewellery. Silver jewellery is best to be kept in bags/sacks dedicated for jewellery, in dry places away from the kitchen, bathroom or shower. Avoid contact with moisture and heat to prevent oxidation.
Silver Jewelry hallmarked 925 but not treated with rhodium can oxidize (turn black) in contact with moisture, perspiration or excessive heat. This is not a defect. Clean the plain silver jewellery with bicarbonate or special silver cleaning solutions to restore their shine.

For jewellery maintenance and keeping its shine we recommend to use a soft cloth, especially for jewellery cleaning. Jewellery with pearls or natural gems will not be cleaned with solvents or chemicals intended for cleaning silver, as it may change colour.